Refund policy

While food items are not returnable, your satisfaction is very important to us.

If something isn't right with your order, email us at hello@peggybakes.com within 15 days of delivery and we'll make it right. Include your order number, and a photo if the granola arrived damaged — it helps us sort things out with the carrier.

Damaged, wrong, or missing items

If your order arrives damaged, you got the wrong flavor, or something is missing, tell us within 15 days and we'll send a replacement or refund you. There's nothing to send back.

Refunds

Approved refunds go back to your original payment method. Most banks post them within 10 business days, though it can take a little longer on their end.

Subscriptions

You can change flavors, skip, pause, or cancel from your account any time before your next charge. Once a subscription order has been charged and shipped, it follows the same rules as any other order above.

Gift cards

Gift cards are not refundable.

Canceling an order

We pack and ship Monday through Thursday. If you need to cancel or change an order, email hello@peggybakes.com as soon as you can — we can usually catch it before it goes out.